What is a PadSplit Property Score?
PadSplit uses a Property Score to measure how well a property is managed compared to others on the platform. It's built from four factors, and two of them are directly tied to physical property care.
What the score is built from
- House Ratings, specifically the ratings members give for maintenance and cleanliness
- Move-in ratings, including a category rating for Condition of Room and Condition of Common Areas
- Number of maintenance tickets submitted per month
- Percentage of payment extensions granted to members
PadSplit states directly that properties with higher Property Scores have fewer early move-outs, fewer evictions, and more longer-term occupancies.
Why cleanliness and maintenance response matter most
Two of the four scoring factors are things a property services team directly controls: how clean the house stays and how many maintenance issues come up. A property that's cleaned consistently and has problems fixed fast generates fewer complaints and fewer tickets, both of which move the score in the right direction. This isn't guesswork, PadSplit's own research found a strong correlation between low ratings and shorter member stays.
Regular visits do more than catch problems
A monthly cleaning and property check isn't just maintenance, it's a visible signal that someone's actually keeping an eye on the property. Members know the common areas will be checked, damage will get noticed, and issues get reported back rather than left to pile up until someone complains. That accountability tends to show up in how people treat a shared space day to day, not just in what a cleaner catches once a month.
What this means for the members you attract and keep
A well-maintained, consistently clean property doesn't just score better, it becomes a place people are less likely to leave early. Fewer early move-outs mean less turnover work and more stable income. And a property with a track record of staying in good condition tends to attract members who are looking for exactly that, a place worth staying, not just the cheapest available room.
Consistent care, built in
Monthly cleaning, maintenance checks, and fast response to issues are all part of our All-In-One PadSplit service, so the two factors most within your control stay handled without you tracking them yourself.
See the All-In-One Service